Frequently Asked Questions
Q. Can PinPoint be used with Apple’s Keynote?
- Absolutely. In Keynote’s preferences, you have to indicate you wish the mouse pointer to be displayed all the time and also to allow for Exposé, Dashboard and others.
Q. Can I upgrade from the previous version of PinPoint to the Mac App Store version?
- There is no mechanism to upgrade. The Mac App Store does not support upgrades from non-App Store versions. Sorry. We’ve reduced the price of PinPoint to help users of older version upgrade.
Q. I still have the old version of PinPoint installed. How do I remove it?
- You can download the PinPoint 3.0 Uninstaller.zip.
Q. I would like to modify/disable/flip/replace the Mac’s pointer. Can PinPoint do this?
- PinPoint does not change the actual pointer in any way. This requires overriding Mac OS X and is not encouraged by Apple. Therefore, we do not do this. PinPoint adds to the existing pointer but does not replace it.
Q. I’ve changed my mind and would like a refund. Is this possible?
- At Lagente, be believe in supporting our customers and we understand you might change your mind. Before asking for a refund, please let us know if we can help fix any issue or make you a happy camper in any way! Refunds are done through Apple directly. For information on how to proceed, please check the FAQ section of the App Store (bottom of the screen).
Q. Why did you not simply adapt version 2.52 or 3 to the Mac App Store and allow previous users to upgrade?
- The App Store does not allow programs which install Preference Panes. Nor does it allow upgrades from non-App Store versions. It took quite a bit of effort to adapt all this and we think the lower price was a good compromise. We hope you agree.
Q. PinPoint 3 allowed for custom Quartz-Composer pointers. Can one still make their own?
- Yes. We’ve had to change the way this works, but it is still quite possible. Contact-us for more details. But most needs are now answered through the new Custom pointer built into PinPoint 3.6 and +.
Q. PinPoint 3.7.3 doesn't launch automatically at startup, what can I do?
- There is a bug in 3.7.3 which should be fixed in 3.7.4 (you can test the trial version if you like). All this is caused by Sandboxing, which we're all trying to get a good grasp of. In the meantime, you can simply go to System Preferences > Users and Groups > Your account > Login items and click the + to add PinPoint manually (it's in your Applications folder) and that should work fine.
Frequently Asked Questions
Q. Where is the detailed programming guide for Scenario?
- You can find it right here on our site on this page: Scenario Programming Guide
Frequently Asked Questions
Q. Where can I find additional help for BatChmod?
- You can find a lot of information on its many uses on the BatChmod Instructions page.
